Life insurance

Wellness programmes

Professional training

Flexible working hours

Employee discounts

Home office set-up allowance

Motor breakdown service cover

Yearly eye-test

Loyalty leave

Occupational Pension Scheme

Health insurance

Shireburn Software Ltd

&lt;p&gt;At Shireburn, we help businesses work smarter through innovative HR, payroll and business software solutions. As a Customer Success Representative, you&#039;ll play a key role in helping customers successfully implement, adopt, and maximise the value of our products while building strong, long-term relationships.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;On board new clients, manage project timelines to meet deadlines and budgeted hours.&lt;/li&gt;
&lt;li&gt;Understanding the client&#039;s needs to implement the most fitting solution required to satisfy the requirements.&lt;/li&gt;
&lt;li&gt;Update project status regularly and timesheets on the project management software for clients and internal teams.&lt;/li&gt;
&lt;li&gt;Conduct end-user training sessions including 1-2-1 and class type; on client site, our premisses and via online platforms in order to train the client on how to use and maximize the benefits of the software.&lt;/li&gt;
&lt;li&gt;Keeping abreast with the upcoming and new product functionalities to be able to relay updated solutions to the customer.&lt;/li&gt;
&lt;li&gt;Effectively communicate new requirements encountered during implementation with the customer success senior members, following up with product and development teams;&lt;/li&gt;
&lt;li&gt;Maintain high client satisfaction and positive client relationships.&lt;/li&gt;
&lt;li&gt;Ensure project success through post-implementation 30 and 90 day follow ups.&lt;/li&gt;
&lt;li&gt;Maintain a high level of product knowledge.&lt;/li&gt;
&lt;li&gt;Respond to customer submitted implementation support requests.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills &amp;amp; Qualifications&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#039;s degree in Business Administration, Project Management, IT or a related field. (or equivalent level in other related courses)&lt;/li&gt;
&lt;li&gt;1+ years of experience in a customer-facing role, ideally within SaaS or software implementations.&lt;/li&gt;
&lt;li&gt;Organizational and time management skills.&lt;/li&gt;
&lt;li&gt;Good problem solving and analytical skills.&lt;/li&gt;
&lt;li&gt;Team player with good communication and interpersonal skills.&lt;/li&gt;
&lt;li&gt;Adaptable and flexible to changing project requirements.&lt;/li&gt;
&lt;li&gt;Effective in delivering engaging training sessions to an audience.&lt;/li&gt;
&lt;li&gt;Good communication skills in both Maltese and English and interpersonal skills is an asset.&lt;/li&gt;
&lt;li&gt;&amp;nbsp;Ability to handle stressful situations and remain patient and polite.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Nice to Have&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience working with People software including Payroll, HR or Time and Attendance systems.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;You’ll thrive in this role if you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Feel confident delivering training and presentations.&lt;/li&gt;
&lt;li&gt;Are proactive, solution-oriented, and customer-focused.&lt;/li&gt;
&lt;li&gt;Have an interest in technology and business software.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What success looks like&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Customers are onboarded successfully and on time.&lt;/li&gt;
&lt;li&gt;Training sessions are engaging, effective, and well received.&lt;/li&gt;
&lt;li&gt;Strong customer relationships are built and maintained.&lt;/li&gt;
&lt;li&gt;High levels of customer satisfaction and product adoption are achieved.&lt;/li&gt;
&lt;li&gt;Customer needs are addressed proactively through close collaboration with internal teams.&lt;/li&gt;
&lt;/ul&gt;

Maltese

English

Customer Success Representative

&lt;p&gt;We’re looking for a Graphic Designer to join our Product Design Team, helping bring the Shireburn brand and marketing campaign ideas to life.&lt;/p&gt;
&lt;p&gt;This is a great opportunity to take ownership of a wide range of creative work across digital, print, web, events and social media. You’ll work closely with cross-functional teams especially marketing, turning briefs and concepts into engaging, polished designs that strengthen our brand and communicate clearly.&lt;br&gt;The role is ideal for a versatile designer who enjoys variety, moves confidently from concept to delivery and takes pride in producing high-quality work.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Create engaging designs and digital ads for marketing and lead generation campaigns, for LinkedIn, Google, Meta and other social media or online channels.&lt;/li&gt;
&lt;li&gt;Design website pages, landing pages and visual improvements in collaboration with relevant teams.&lt;/li&gt;
&lt;li&gt;Produce sales presentations, brochures, case studies and other business collateral.&lt;/li&gt;
&lt;li&gt;Design event materials, signage, merchandise and print-ready artwork.&lt;/li&gt;
&lt;li&gt;Create, maintain and evolve our brand identity and visual guidelines.&lt;/li&gt;
&lt;li&gt;Create visual concepts, illustrations, graphics and templates that can be used across the business.&lt;/li&gt;
&lt;li&gt;Support photography, video production and basic editing where required.&lt;/li&gt;
&lt;li&gt;Prepare artwork for production and coordinate with printers and creative suppliers.&lt;/li&gt;
&lt;li&gt;Creating simple animations or motion assets for digital use.&lt;/li&gt;
&lt;li&gt;Manage multiple design projects while delivering high-quality work on time.&lt;/li&gt;
&lt;li&gt;Ensure all creative output is visually consistent, accurate and aligned with our brand.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What we’re looking for&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A strong portfolio demonstrating excellent digital and print design work.&lt;/li&gt;
&lt;li&gt;At least three years of professional graphic design experience.&lt;/li&gt;
&lt;li&gt;Advanced proficiency in Adobe Creative Suite, particularly Photoshop, Illustrator, After Effects and InDesign.&lt;/li&gt;
&lt;li&gt;Experience using Figma for web design, layouts and collaborative projects.&lt;/li&gt;
&lt;li&gt;A strong understanding of typography, composition, colour and visual hierarchy.&lt;/li&gt;
&lt;li&gt;Experience preparing artwork for both digital use and professional printing.&lt;/li&gt;
&lt;li&gt;The ability to interpret a brief, develop creative concepts and take work through to final delivery.&lt;/li&gt;
&lt;li&gt;Excellent attention to detail and strong organisational skills.&lt;/li&gt;
&lt;li&gt;The confidence to manage priorities and work independently in a fast-moving environment.&lt;/li&gt;
&lt;li&gt;Photography, video editing, motion graphics or animation skills would be an advantage.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;You’ll thrive in this role if you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Are creative, curious and full of ideas.&lt;/li&gt;
&lt;li&gt;Care deeply about quality and consistency.&lt;/li&gt;
&lt;li&gt;Enjoy taking ownership of your work.&lt;/li&gt;
&lt;li&gt;Can balance creativity with practical business needs.&lt;/li&gt;
&lt;li&gt;Welcome feedback and collaborate well with others.&lt;/li&gt;
&lt;li&gt;Are comfortable working on several different projects at once.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What success looks like&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A strong, distinctive and consistently applied brand.&lt;/li&gt;
&lt;li&gt;High-quality creative work delivered efficiently and on time.&lt;/li&gt;
&lt;li&gt;Engaging and compelling designs that communicate clearly and support business objectives.&lt;/li&gt;
&lt;li&gt;Well-organised creative files, templates and brand assets.&lt;/li&gt;
&lt;li&gt;Positive collaboration with colleagues, suppliers and other stakeholders.&lt;/li&gt;
&lt;/ul&gt;

Graphic Designer

Travel allowance

&lt;p&gt;We’re looking for a Back-End Engineer who is efficient, organized, and proactive, with strong attention to detail and a passion for creating exceptional user experiences. The ideal candidate learns quickly, adapts to change, and stays calm under pressure while bringing creativity and enthusiasm to their work. Integrity, clear communication, and openness to feedback are essential, along with a strong work ethic and commitment to high standards. If this sounds like you, we’d love to hear from you!&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h3&gt;About This Job&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Work closely with the front-end team to develop APIs and support application maintenance.&lt;/li&gt;
&lt;li&gt;Maintain high standards of code quality.&lt;/li&gt;
&lt;li&gt;Follow established coding guidelines and practices.&lt;/li&gt;
&lt;li&gt;Collaborate with the Product Owner to clarify technical requirements.&lt;/li&gt;
&lt;li&gt;Support team development by sharing knowledge, offering guidance, and assisting the Team Lead.&lt;/li&gt;
&lt;li&gt;Write and maintain unit tests to ensure code reliability.&lt;/li&gt;
&lt;li&gt;Maintain and improve existing features on an ongoing basis.&lt;/li&gt;
&lt;li&gt;Keep up with new technologies and industry trends.&lt;/li&gt;
&lt;li&gt;Raise team-related issues to the Team Lead when necessary.&lt;/li&gt;
&lt;li&gt;Help estimate the effort required for product backlog items.&lt;/li&gt;
&lt;li&gt;Work towards meeting KPIs and deadlines.&lt;/li&gt;
&lt;li&gt;Participate in code reviews and contribute to pull requests.&lt;/li&gt;
&lt;li&gt;Share best practices and encourage collaboration within the team.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3 years of proven experience building user-facing web applications. In addition to experience a Bachelor’s degree in Computer Science (or a related field) would be an advantage.&lt;/li&gt;
&lt;li&gt;Strong working knowledge of C#, .NET Framework, .NET Core, and SQL Server.&lt;/li&gt;
&lt;li&gt;Solid understanding of software architecture and its practical application.&lt;/li&gt;
&lt;li&gt;Solid understanding of the full web development process, from design to deployment.&lt;/li&gt;
&lt;li&gt;Strong team player with good problem-solving skills.&lt;/li&gt;
&lt;li&gt;Able to manage time effectively and stay focused under pressure.&lt;/li&gt;
&lt;li&gt;Able to estimate work effort and identify possible challenges that may affect delivery.&lt;/li&gt;
&lt;li&gt;Experience using Git or similar version control systems.&lt;/li&gt;
&lt;li&gt;Experience with Jira or similar project management tools.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Good to have&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience with HTML5, CSS3, Node.js, and Vue 3.&lt;/li&gt;
&lt;li&gt;Familiarity with UX principles.&lt;/li&gt;
&lt;li&gt;Familiarity with Microsoft Azure.&lt;/li&gt;
&lt;li&gt;Experience with Power BI or similar reporting tools.&lt;/li&gt;
&lt;li&gt;Knowledge of message queuing systems like Azure Service Bus.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Good&lt;/strong&gt; &lt;strong&gt;to have&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;BSc degree in Computer Science or relevant field&lt;/li&gt;
&lt;/ul&gt;

Software Developer (Back-End)

&lt;p&gt;&lt;strong&gt;Job Roles &amp;amp; Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide third-line application software support, whilst prioritising complex issues coming in via all support channels.&lt;/li&gt;
&lt;li&gt;Coordinate with Support Team in addressing customer problems within an established response time.&lt;/li&gt;
&lt;li&gt;Effectively communicate these issues with the Development, Testing Team, Product Owner, and Support Team.&lt;/li&gt;
&lt;li&gt;Develop training material and conduct training for Support agents, including new hires.&lt;/li&gt;
&lt;li&gt;Develop and maintain the Knowledge base by contributing to new articles, reviewing the technical information, and sharing this with the Support team.&lt;/li&gt;
&lt;li&gt;Maintain a high level of product knowledge across the Support team.&lt;/li&gt;
&lt;li&gt;Analyse customer feedback and liaise with the Product team to come up with effective solutions and/or feature requests.&lt;/li&gt;
&lt;li&gt;Maintain the highest client satisfaction and positive client relationships.&lt;/li&gt;
&lt;li&gt;Perform problem management and end-to-end problem ownership.&lt;/li&gt;
&lt;li&gt;Participate in scheduled off-shift support (callout).&lt;/li&gt;
&lt;li&gt;Collaborate with the Customer Success team to onboard clients on new projects, offering both on-site and remote assistance.&lt;/li&gt;
&lt;li&gt;Confirm bug fixes reported by clients through initial testing for new software versions.&lt;/li&gt;
&lt;li&gt;Involvement with the Product Team on product features.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years of customer support experience, and in-depth knowledge of Shireburn Software products.&lt;/li&gt;
&lt;li&gt;Ability to provide industry level consultation to customers whenever required.&lt;/li&gt;
&lt;li&gt;Proficient in advanced Excel formula applications.&lt;/li&gt;
&lt;li&gt;Excellent communication skills. Speak and write clearly and articulately without being overly verbose or talkative. Maintain this standard in all forms of written communication, including email and chat.&lt;/li&gt;
&lt;li&gt;Leadership skills: Ability to motivate/coach a team.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Considered an Asset&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Knowledge of Maltese and other languages.&lt;/li&gt;
&lt;li&gt;Possess own car and driving license.&lt;/li&gt;
&lt;/ul&gt;

Support Product Specialist

&lt;p&gt;&lt;strong&gt;Job Roles &amp;amp; Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide software support on Shireburn products, remotely, via telephone, email, and chat.&lt;/li&gt;
&lt;li&gt;Maintain highest client satisfaction and positive client relationships.&lt;/li&gt;
&lt;li&gt;Perform problem management and end-to-end problem ownership.&lt;/li&gt;
&lt;li&gt;Participate in scheduled on-call support (afterhours callout).&lt;/li&gt;
&lt;li&gt;Provide client-based basic training of the software.&lt;/li&gt;
&lt;li&gt;Perform testing on future software updates.&lt;/li&gt;
&lt;li&gt;Create tickets for issues and bugs which are software related.&lt;/li&gt;
&lt;li&gt;Contribute to the knowledge base and support documentation.&lt;/li&gt;
&lt;li&gt;Perform Software Module configuration for clients.&lt;/li&gt;
&lt;li&gt;Other relevant duties as assigned.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Customer support experience, ideally from the software sector.&lt;/li&gt;
&lt;li&gt;Excellent communication skills in English. Speak and write clearly and articulately without being overly verbose or talkative.&lt;/li&gt;
&lt;li&gt;Customer oriented.&lt;/li&gt;
&lt;li&gt;Ability to work as part of a team. Reach out to peers and cooperate with supervisors to establish a collaborative working relationship.&lt;/li&gt;
&lt;li&gt;Motivation and strong will to continuously learn.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Considered an Asset&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Worked with Shireburn Solutions in the past.&lt;/li&gt;
&lt;li&gt;Knowledge of Maltese and other Languages.&lt;/li&gt;
&lt;li&gt;Possess own car and driving license.&lt;/li&gt;
&lt;/ul&gt;

Customer Support Agent

&lt;h1&gt;&lt;/h1&gt;
&lt;p&gt;At Shireburn Software, we believe great businesses are built by great people. We’re looking for a &lt;strong&gt;Senior Marketing and Brand Specialist &lt;/strong&gt;who is passionate about genuine storytelling behind the &#039;Why&#039; and knows how to engage our audience - in every way. In this senior role, you will help shape the growth and digital presence of one of Malta&#039;s most established, leading business technology brands. We&#039;re looking for a creative and commercially minded marketer who loves turning ideas into campaigns, content into conversations, and data into better decisions.  &lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;What you&#039;ll be doing&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;Bring our brand and campaigns to life:&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Shape product messaging and value propositions&lt;/li&gt;
&lt;li&gt;Create engaging content across web, email, social media and sales collateral&lt;/li&gt;
&lt;li&gt;Develop customer stories, case studies and campaign assets&lt;/li&gt;
&lt;li&gt;Ensure every touchpoint reflects a clear and consistent brand voice&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Plan and deliver digital marketing campaigns:&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Execute integrated campaigns across Meta, Google and LinkedIn&lt;/li&gt;
&lt;li&gt;Build landing pages and optimise conversion journeys&lt;/li&gt;
&lt;li&gt;Improve campaign performance through testing, reporting and data insights&lt;/li&gt;
&lt;li&gt;Support lead generation, customer engagement and business growth&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Grow our digital presence:&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Own the social media calendar and content strategy&lt;/li&gt;
&lt;li&gt;Collaborate with design to create engaging visual assets&lt;/li&gt;
&lt;li&gt;Optimise website content and user journeys&lt;/li&gt;
&lt;li&gt;Apply SEO and conversion best practices to maximise impact&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Create memorable experiences:&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Support webinars, events and industry exhibitions from planning through execution&lt;/li&gt;
&lt;li&gt;Coordinate suppliers, marketing materials and promotional campaigns&lt;/li&gt;
&lt;li&gt;Measure engagement and business impact&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Work closely with the business:&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;You&#039;ll partner with Growth, Sales, Product and Design teams to deliver campaigns that are creative, commercially focused and aligned with business priorities. You&#039;ll have the opportunity to take ownership, bring new ideas to the table and see your work translate into real results.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h2&gt;Essential Skills and Experience&lt;/h2&gt;
&lt;ul&gt;
&lt;li&gt;Around 5+ years&#039; experience in B2B marketing, digital marketing or communications&lt;/li&gt;
&lt;li&gt;Strong copywriting and storytelling skills&lt;/li&gt;
&lt;li&gt;Experience planning and executing integrated marketing campaigns&lt;/li&gt;
&lt;li&gt;Hands-on experience with Meta, Google and LinkedIn advertising&lt;/li&gt;
&lt;li&gt;Good understanding of  website optimisation and conversion principles&lt;/li&gt;
&lt;li&gt;Comfortable analysing campaign performance and using data to improve results&lt;/li&gt;
&lt;li&gt;Confident managing multiple projects in a fast-moving environment&lt;/li&gt;
&lt;li&gt;Event marketing or basic video/content creation experience is a plus&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;/h2&gt;
&lt;h2&gt;Could this be you?&lt;/h2&gt;
&lt;ul&gt;
&lt;li&gt;You enjoy combining strategy with execution&lt;/li&gt;
&lt;li&gt;Like taking ownership and making things happen&lt;/li&gt;
&lt;li&gt;Love experimenting, learning and improving&lt;/li&gt;
&lt;li&gt;Have a commercial mindset and care about measurable results&lt;/li&gt;
&lt;li&gt;Work collaboratively and bring positive energy to the team&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;This is a hands-on role for someone who enjoys variety and ownership. You&#039;ll work across brand, digital marketing, content, social media, demand generation and events, helping us connect with businesses through clear messaging and measurable marketing initiatives. If you&#039;re a natural at writing compelling copy, launching a paid campaign, briefing a designer and analysing campaign performance, we&#039;d love to meet you!&lt;/p&gt;

Senior Marketing & Brand Specialist

&lt;ul&gt;
&lt;li&gt;Remotely provide technical assistance for Shireburn products via phone, email, and chat.&lt;/li&gt;
&lt;li&gt;Act as the first point of contact for the Customer Support Team, fielding incoming inquiries, logging support issues, and capturing essential details.&lt;/li&gt;
&lt;li&gt;Contribute to the Support Helpdesk by:&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Creating well-organised tickets with accurate subject lines.&lt;/li&gt;
&lt;li&gt;Providing clear screenshots of error messages and remote connection details (when applicable).&lt;/li&gt;
&lt;li&gt;Managing, prioritising, and documenting all incoming questions and service desk tickets.&lt;/li&gt;
&lt;li&gt;Escalate complex issues to the appropriate departments or teams for further resolution.&lt;/li&gt;
&lt;/ul&gt;
&lt;li&gt;Maintain accurate client records by ensuring:&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Correct names, surnames, and company associations.&lt;/li&gt;
&lt;li&gt;Presence of email addresses and contact numbers.&lt;/li&gt;
&lt;li&gt;De-activation of accounts for users who no longer work with our clients&#039; companies.&lt;/li&gt;
&lt;/ul&gt;
&lt;li&gt;Proactively analyse incident reports to identify trends and suggest preventive measures.&lt;/li&gt;
&lt;li&gt;Participate in scheduled on-call support rotations to ensure continuous client coverage.&lt;/li&gt;
&lt;li&gt;Strive to deliver exceptional customer service and build positive client relationships.&lt;/li&gt;
&lt;li&gt;Fulfill additional responsibilities as assigned.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Customer support experience, ideally in the software sector.&lt;/li&gt;
&lt;li&gt;Excellent communication skills in English. Speak and write clearly and articulately without being overly verbose or talkative.&lt;/li&gt;
&lt;li&gt;Customer oriented.&lt;/li&gt;
&lt;li&gt;Ability to work as part of a team. Reach out to peers and cooperate with supervisors to establish a collaborative working relationship.&lt;/li&gt;
&lt;li&gt;Motivation and strong will to continuously learn.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Considered an Asset&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Worked with Shireburn Solutions in the past.&lt;/li&gt;
&lt;li&gt;Knowledge of Maltese and other languages.&lt;/li&gt;
&lt;li&gt;Possess own car and driving license.&lt;/li&gt;
&lt;/ul&gt;

Front Line Agent

&lt;h3&gt;&lt;strong&gt;About this Role&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;Shireburn is looking for a talented &lt;strong&gt;Product Designer&lt;/strong&gt; to join our team. In this role, you will be responsible for creating intuitive, consistent, and user-centric experiences across our core products, &lt;strong&gt;Indigo People&lt;/strong&gt; and &lt;strong&gt;Indigo Business&lt;/strong&gt;.&lt;/p&gt;
&lt;p&gt;You will sit at the intersection of business goals and user needs, working in closely with Product Owners, Developers, and QA Engineers. We are looking for a pragmatic designer who prioritises functional, best-practice design over complexity. A core part the teams mission is to champion design reusability, ensuring that our web and mobile platforms remain in perfect sync through a unified, scalable design system.&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;End-to-End Design: &lt;/strong&gt;Conceptualise and deliver user flows, wireframes, high-fidelity prototypes, and final UI for both web and mobile platforms.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Collaborative Strategy: &lt;/strong&gt;Partner with Product Owners to clarify complex requirements, shape seamless user journeys, and validate concepts through client feedback and testing.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Design System Evolution: &lt;/strong&gt;Under the guidance of our Product Design Manager and Senior Product Designer you will contribute to and maintain a scalable design system, ensuring accessibility and consistency across all products.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Developer Handover: &lt;/strong&gt;Support our engineering teams by providing clear specifications and comprehensive design documentation to ensure pixel-perfect implementation.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Standardised Design: &lt;/strong&gt;Utilise established UI Patterns and industry best practices to create factual, high-utitility designs that reduce user friction and cognitive load.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;System Thinking: &lt;/strong&gt;Contribute and maintain a library of reusable components to ensure a seamless, “single source of truth” experience across all Indigo Platforms.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Simplification: &lt;/strong&gt;Translate complex business requirements into clean, straightforward interfaces that solve problems without necessary decoration.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Quality Advocacy: &lt;/strong&gt;Take an active part in design critiques giving and receiving constructive feedback to help elevate the team&#039;s output and standards.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Visual &amp;amp; Interaction Expertise:&lt;/strong&gt; A strong eye for layout, typography, and colour, paired with a deep understanding of how users interact with digital products.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Technical Proficiency:&lt;/strong&gt; Advanced skills in &lt;strong&gt;Figma&lt;/strong&gt; for both UI design and interactive prototyping.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;User-Centric Mindset:&lt;/strong&gt; A solid grasp of usability, web accessibility standards (WCAG), and responsive design principles.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Pragmatic Problem Solver:&lt;/strong&gt; The ability to balance ambitious user needs with technical feasibility and commercial requirements.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Communication:&lt;/strong&gt; Highly collaborative with the ability to articulate design decisions clearly to stakeholders across different disciplines.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Experience:&lt;/strong&gt; Previous experience in a &lt;strong&gt;B2B or SaaS environment&lt;/strong&gt; is highly desirable.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;3+ Years in Product Design:&lt;/strong&gt; Proven experience shipping digital products, ideally in B2B and SaaS environments.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;UX Mastery &amp;amp; Logic:&lt;/strong&gt; A deep understanding of UX principles and the ability to map out complex end-to-end flows. You don&#039;t just design screens; you design logic.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Problem Solving:&lt;/strong&gt; The ability to take a &quot;messy&quot; business problem and provide a structured, clear design solution.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Design for Scale:&lt;/strong&gt; Experience designing responsive systems that work seamlessly across web and mobile platforms.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Prototyping:&lt;/strong&gt; Proficiency in creating interactive prototypes (Figma) to test ideas and communicate motion and functionality to developers.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Communication &amp;amp; Ownership:&lt;/strong&gt; You can articulate the why behind your pixels. You should be comfortable defending design decisions to stakeholders while remaining open to constructive feedback.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Self-Starter Mentality:&lt;/strong&gt; The ability to take a project from a brief to a final hand-off with minimal hand-holding.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Strong Portfolio: &lt;/strong&gt;Showcasing SaaS and B2B work, specifically highlighting your design thinking methods, technical documentation, and how you organise your design files.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;

Product Designer (UX/UI)

&lt;p&gt;&lt;strong&gt;Join Shireburn and help shape the future of business software.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;We’re looking for an ambitious, tech‑savvy B2B Business Development Executive&lt;/strong&gt; to drive growth, build strong client partnerships, and showcase the value of our industry‑leading solutions. If you thrive on consultative selling, understand business needs, and love closing deals that make an impact—this role is for you.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You’ll Do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Build meaningful, long-term relationships with prospects and clients.&lt;/li&gt;
&lt;li&gt;Deliver engaging product demos and presentations.&lt;/li&gt;
&lt;li&gt;Collaborate with technical teams to tailor solutions to client needs.&lt;/li&gt;
&lt;li&gt;Prepare professional proposals and tender documents.&lt;/li&gt;
&lt;li&gt;Drive the sales pipeline through structured research and prospecting.&lt;/li&gt;
&lt;li&gt;Negotiate and close deals that create long-term business value.&lt;/li&gt;
&lt;li&gt;Stay updated on industry and product developments.&lt;/li&gt;
&lt;li&gt;Share insights with the product team to support continuous improvement.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;5+ years’ proven success in B2B sales.&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;Experience selling technical/software solutions is a strong plus.&lt;/li&gt;
&lt;li&gt;Familiarity with payroll, HR, or accounting systems is an asset.&lt;/li&gt;
&lt;li&gt;Results-driven, self-motivated, and proactive.&lt;/li&gt;
&lt;li&gt;Excellent negotiation, analytical, and problem-solving skills.&lt;/li&gt;
&lt;li&gt;Fluent in English; Maltese considered a plus.&lt;/li&gt;
&lt;li&gt;Comfortable using CRM systems and Microsoft Office.&lt;/li&gt;
&lt;li&gt;Valid driving licence &amp;amp; attention to detail.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Why Join Shireburn?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Join a trusted industry leader where your ideas and expertise truly shape the future of business software. At Shireburn, you’ll work with innovative, market‑leading products while growing your career in a supportive, people‑first environment. Enjoy the stability of an established company with the excitement of continuous innovation and real impact.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ready to push business software? Apply today.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;

B2B Business Development Executive

&lt;p&gt;We’re looking for a Front-End Engineer who is efficient, organized, and proactive, with strong attention to detail and a passion for creating exceptional user experiences. The ideal candidate learns quickly, adapts to change, and stays calm under pressure while bringing creativity and enthusiasm to their work. Integrity, clear communication, and openness to feedback are essential, along with a strong work ethic and commitment to high standards. If this sounds like you, we’d love to hear from you!&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Job Roles &amp;amp; Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Write clean code to develop functional applications based on requirements&lt;/li&gt;
&lt;li&gt;Ensure code quality is up to standard&lt;/li&gt;
&lt;li&gt;Adhere to established code practices&lt;/li&gt;
&lt;li&gt;Build reusable code and libraries for future use&lt;/li&gt;
&lt;li&gt;Develop unit tests&lt;/li&gt;
&lt;li&gt;Follow emerging technologies&lt;/li&gt;
&lt;li&gt;Escalate any technical and requirement issues with Senior Developer&lt;/li&gt;
&lt;li&gt;Collaborate within an agile environment&lt;/li&gt;
&lt;li&gt;Adhere to set KPIs to ensure targets are met in a timely manner&lt;/li&gt;
&lt;li&gt;Share knowledge with the rest of the team&lt;/li&gt;
&lt;li&gt;Work directly with the API / back-end development team to develop and maintain applications&lt;/li&gt;
&lt;li&gt;Work with UI-UX designers to discuss proposed designs&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3 years or more proven work experience as a Junior Front-End developer&lt;/li&gt;
&lt;li&gt;In-depth understanding of the entire development process (design, development and deployment)&lt;/li&gt;
&lt;li&gt;Hands on experience front-end languages (e.g. HTML5, JavaScript, Vue.js and CSS)&lt;/li&gt;
&lt;li&gt;Familiarity with npm /node / webpack&lt;/li&gt;
&lt;li&gt;Familiarity with programming languages like C#, SQL and NoSQL&lt;/li&gt;
&lt;li&gt;Excellent analytical and time management skills&lt;/li&gt;
&lt;li&gt;Teamwork skills with a problem-solving attitude&lt;/li&gt;
&lt;li&gt;Understand the principles of User Experience (UX)&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Good&lt;/strong&gt; &lt;strong&gt;to have&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;BSc degree in Computer Science or relevant field&lt;/li&gt;
&lt;/ul&gt;

Software Developer (Front-End)

&lt;h3&gt;&lt;/h3&gt;
&lt;p&gt;Are you ready to make an impact at a dynamic and innovative software company? We are seeking talented individuals across all departments to join our team and help us shape the future of technology. Whether you’re an experienced professional or just starting your career, we believe that your unique skills and perspective can contribute to our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Who We Are Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Passionate Problem Solvers:&lt;/strong&gt; We seek individuals who thrive on tackling complex challenges with creative and effective solutions. If you have a knack for thinking outside the box and enjoy working on cutting-edge projects, you’ll fit right in.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Team Players:&lt;/strong&gt; Our collaborative environment values open communication and teamwork. The ideal candidate enjoys working with others, sharing ideas, and contributing to a supportive and inclusive culture.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Innovative Thinkers:&lt;/strong&gt; We are at the forefront of technological advancements and need forward-thinkers who are eager to push boundaries. If you are excited about exploring new technologies and methodologies, we want to hear from you.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Customer-Focused:&lt;/strong&gt; Understanding and meeting our customers&#039; needs is at the heart of everything we do. If you have a customer-first mindset and are dedicated to delivering exceptional service and solutions, you’ll be a great addition to our team.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Lifelong Learners:&lt;/strong&gt; The tech industry is constantly evolving, and so are we. We value individuals who are committed to continuous learning and professional development. If you’re always looking to improve your skills and knowledge, you’ll thrive here.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Adaptable and Resilient:&lt;/strong&gt; In a fast-paced environment, flexibility and resilience are key. We need team members who can adapt to changing priorities and handle setbacks with a positive attitude.&lt;/p&gt;
&lt;h3&gt;&lt;/h3&gt;
&lt;h3&gt;&lt;strong&gt;Why Join Us:&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Innovative Projects:&lt;/strong&gt; Work on exciting and impactful projects that push the boundaries of technology.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Career Growth:&lt;/strong&gt; Opportunities for professional development and career advancement.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Inclusive Culture:&lt;/strong&gt; A diverse and supportive environment where everyone’s voice is heard.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Cutting-Edge Tools:&lt;/strong&gt; Access to the latest tools and technologies to help you excel in your role.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Work-Life Balance:&lt;/strong&gt; Flexible working arrangements to support your personal and professional life.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Comprehensive Benefits:&lt;/strong&gt; Competitive salary, health insurance, employee discounts, and more.&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;/h3&gt;
&lt;h3&gt;&lt;strong&gt;Departments with Open Positions:&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Software Development:&lt;/strong&gt; If you have experience in software engineering, devops or quality assurance, we have roles that need your expertise.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Product Management:&lt;/strong&gt; Shape the future of our products by driving vision, strategy, and execution.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Sales and Marketing:&lt;/strong&gt; Help us grow our market presence and reach new customers with your sales acumen and marketing creativity.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Customer Support and Implementation:&lt;/strong&gt; Provide exceptional service and support to our valued customers.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;HR:&lt;/strong&gt; Support our team with your organizational skills and human resources expertise.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Finance and Administration:&lt;/strong&gt; Manage and optimise our financial operations.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;IT, Operations and Compliance:&lt;/strong&gt; Ensure our processes are efficient, scalable, and effective. If you have a background in IT, operations management, or process improvement, we have exciting opportunities for you. If you have experience in compliance, risk management, or ISO certifications we need your expertise to uphold our high standards.&lt;/li&gt;
&lt;/ul&gt;

Open Position

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Inspiring happy and efficient workplaces

Join our team in its pursuit to create happy and efficient workplaces.

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Join us.

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Why work with us?

We are serious about your well-being.

Grow your skillset with our training and development programmes.

Learning and development

It's not all about work, we organise various events and activities throughout the year.

Social events

Free use of the airport car park at any time.

Free parking at the airport

Enjoy reductions at a variety of shops, restaurants, and wellness centres.

All Job Openings at Shireburn Software Ltd