Life insurance

Wellness programmes

Professional training

Flexible working hours

Employee discounts

Yearly eye-test

Loyalty leave

Occupational Pension Scheme

Health insurance

Shireburn Software Ltd

&lt;h2&gt;&lt;strong&gt;About This Job&lt;/strong&gt;&lt;/h2&gt;
&lt;p&gt;At Shireburn, we help businesses work smarter through innovative HR, payroll, and business software solutions. For over 40 years, we have partnered with organisations across multiple industries, providing technology that simplifies processes, improves efficiency, and supports business growth.&lt;/p&gt;
&lt;p&gt;We&#039;re looking for a hands on, technically minded &lt;strong&gt;Technical Support Agent&lt;/strong&gt; to support customers both remotely and on site. This role is ideal for individuals who enjoy working with technology, troubleshooting technical issues, and helping customers overcome challenges. You&#039;ll work across hardware, software, networking, operating systems, and business applications while supporting a diverse range of customer environments.&lt;/p&gt;
&lt;p&gt;Whether your interests lie in IT support, systems administration, networking, cloud technologies, hardware, or software solutions, this role offers an excellent opportunity to develop practical technical expertise while working directly with customers and a wide variety of technologies.&lt;/p&gt;
&lt;h2&gt;&lt;strong&gt;What You&#039;ll Be Doing&lt;/strong&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li&gt;Attend in-person meetings with clients to analyse, troubleshoot, support, and diagnose technical hardware and software system issues.&lt;/li&gt;
&lt;li&gt;Prioritise and manage multiple open issues and projects efficiently at one time.&lt;/li&gt;
&lt;li&gt;Respond to customer inquiries and assist in troubleshooting, resolving client issues, and communicating solutions effectively.&lt;/li&gt;
&lt;li&gt;Ensure that all clients&#039; infrastructure operates efficiently when running Shireburn Software and third-party products.&lt;/li&gt;
&lt;li&gt;Address connection problems, data access issues, slow performance, and software application problems.&lt;/li&gt;
&lt;li&gt;Work on client sites to install, configure, troubleshoot, and provide solutions related to computer hardware and software systems.&lt;/li&gt;
&lt;li&gt;Assist in the configuration and installation of attendance biometric devices.&lt;/li&gt;
&lt;li&gt;Perform day-to-day tasks required for software implementation support services.&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;strong&gt;What We&#039;re Looking For&lt;/strong&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li&gt;Excellent analytical and problem-solving skills.&lt;/li&gt;
&lt;li&gt;Strong interpersonal skills to communicate with customers and solve technical-related problems quickly and efficiently.&lt;/li&gt;
&lt;li&gt;Proficient with Microsoft Windows desktops, Apple OSX, and virtualised on-premise and cloud environments.&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication skills in English and Maltese.&lt;/li&gt;
&lt;li&gt;Possess a car and a valid driving license.&lt;/li&gt;
&lt;li&gt;Ability to work under pressure and be flexible to accommodate clients&#039; needs.&lt;/li&gt;
&lt;li&gt;Team player with a pleasant and outgoing personality, demonstrating initiative.&lt;/li&gt;
&lt;li&gt;Proven work experience as a technical support agent is considered an asset.&lt;/li&gt;
&lt;li&gt;A bachelor&#039;s degree in computer science, information systems, or a related field, or a Higher National Diploma with relevant experience, is considered an asset.&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;strong&gt;You&#039;ll Thrive In This Role If You&lt;/strong&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li&gt;Enjoy figuring out how technology works.&lt;/li&gt;
&lt;li&gt;Like solving problems and investigating technical issues.&lt;/li&gt;
&lt;li&gt;Are naturally curious and enjoy learning new technologies.&lt;/li&gt;
&lt;li&gt;Take ownership of issues and see them through to resolution.&lt;/li&gt;
&lt;li&gt;Enjoy balancing technical work with customer interaction.&lt;/li&gt;
&lt;li&gt;Are comfortable working in different customer environments.&lt;/li&gt;
&lt;li&gt;Enjoy variety and exposure to different systems, infrastructure, and technologies.&lt;/li&gt;
&lt;li&gt;Have a proactive mindset and continuously look for opportunities to improve your skills and knowledge.&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;&lt;strong&gt;What Success Looks Like&lt;/strong&gt;&lt;/h2&gt;
&lt;ul&gt;
&lt;li&gt;Delivering high-quality technical support and maintaining strong customer satisfaction levels.&lt;/li&gt;
&lt;li&gt;Resolving incidents efficiently and identifying long-term solutions where possible.&lt;/li&gt;
&lt;li&gt;Maintaining reliable and stable customer environments that support Shireburn software solutions.&lt;/li&gt;
&lt;li&gt;Managing support requests and technical projects effectively whilst meeting agreed timelines.&lt;/li&gt;
&lt;li&gt;Building strong relationships with customers and becoming a trusted technical advisor.&lt;/li&gt;
&lt;li&gt;Demonstrating continuous growth in technical knowledge and troubleshooting capability.&lt;/li&gt;
&lt;li&gt;Contributing to successful software implementations and customer onboarding activities.&lt;/li&gt;
&lt;li&gt;Sharing knowledge, supporting colleagues, and contributing to continuous improvement initiatives within the team.&lt;/li&gt;
&lt;/ul&gt;

English

Technical Support Agent

Home office set-up allowance

Motor breakdown service cover

&lt;p&gt;At Shireburn, we help businesses work smarter through innovative HR, payroll, and business software solutions. For over 40 years, we&#039;ve partnered with organisations across multiple industries, providing technology that simplifies processes, improves efficiency, and supports business growth.&lt;/p&gt;
&lt;p&gt;We&#039;re looking for a Customer Success Representative to join our team and play a key role in helping customers successfully implement, adopt, and maximise the value of our solutions. This is an exciting opportunity for someone who enjoys working closely with clients, delivering training, solving problems, and building long term customer relationships.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You&#039;ll Be Doing&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Onboarding new clients and managing implementation projects from initiation to completion.&lt;/li&gt;
&lt;li&gt;Understanding customer requirements and recommending the most suitable solutions to meet their needs.&lt;/li&gt;
&lt;li&gt;Managing project timelines and ensuring implementations are delivered within agreed deadlines and budgeted hours.&lt;/li&gt;
&lt;li&gt;Conducting training sessions for end users, both remotely and on site.&lt;/li&gt;
&lt;li&gt;Delivering engaging one to one and group training sessions to help customers maximise the benefits of our software.&lt;/li&gt;
&lt;li&gt;Monitoring project progress and providing regular updates to customers and internal stakeholders.&lt;/li&gt;
&lt;li&gt;Maintaining accurate project documentation, records, and timesheets.&lt;/li&gt;
&lt;li&gt;Collaborating with Product, Development, Support, and Customer Success teams to address customer requirements and challenges.&lt;/li&gt;
&lt;li&gt;Responding to implementation related support requests and providing guidance to customers.&lt;/li&gt;
&lt;li&gt;Maintaining a high level of product knowledge and staying up to date with new product features and functionality.&lt;/li&gt;
&lt;li&gt;Supporting customers through post implementation follow ups to ensure successful adoption and satisfaction.&lt;/li&gt;
&lt;li&gt;Building and maintaining strong customer relationships.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What We&#039;re Looking For&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A Bachelor&#039;s degree in Business Administration, Project Management, Information Technology, or a related field.&lt;/li&gt;
&lt;li&gt;At least 1 year of experience in a customer facing role, ideally within software, SaaS, or implementation environments.&lt;/li&gt;
&lt;li&gt;Strong organisational and time management skills.&lt;/li&gt;
&lt;li&gt;Good problem solving and analytical abilities.&lt;/li&gt;
&lt;li&gt;Excellent communication and interpersonal skills.&lt;/li&gt;
&lt;li&gt;Ability to manage multiple priorities and deadlines.&lt;/li&gt;
&lt;li&gt;Confidence in delivering training and presentations to different audiences.&lt;/li&gt;
&lt;li&gt;A customer focused mindset with a proactive approach to problem solving.&lt;/li&gt;
&lt;li&gt;Ability to work both independently and collaboratively within a team.&lt;/li&gt;
&lt;li&gt;Fluency in English. Knowledge of Maltese will be considered an asset.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Nice to Have&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience working with HR, Payroll, or Time &amp;amp; Attendance systems.&lt;/li&gt;
&lt;li&gt;Experience delivering software implementation projects.&lt;/li&gt;
&lt;li&gt;Familiarity with project management or customer success tools.&lt;/li&gt;
&lt;li&gt;Experience within a B2B software environment.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;You’ll thrive in this role if you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Enjoy working directly with customers and helping them achieve their goals.&lt;/li&gt;
&lt;li&gt;Feel confident delivering training sessions and presentations.&lt;/li&gt;
&lt;li&gt;Are naturally curious and enjoy learning new technologies.&lt;/li&gt;
&lt;li&gt;Are organised and enjoy managing multiple projects simultaneously.&lt;/li&gt;
&lt;li&gt;Have a solution focused mindset and enjoy solving challenges.&lt;/li&gt;
&lt;li&gt;Build strong relationships and communicate effectively with different stakeholders.&lt;/li&gt;
&lt;li&gt;Take ownership of your work and follow through on commitments.&lt;/li&gt;
&lt;li&gt;Enjoy working in a fast paced and collaborative environment.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What success looks like&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Customers are onboarded successfully and within agreed timelines.&lt;/li&gt;
&lt;li&gt;Implementation projects are delivered efficiently and meet customer expectations.&lt;/li&gt;
&lt;li&gt;Training sessions are engaging, effective, and well received by participants.&lt;/li&gt;
&lt;li&gt;Customers adopt and utilise Shireburn solutions successfully.&lt;/li&gt;
&lt;li&gt;Strong customer relationships are built and maintained.&lt;/li&gt;
&lt;li&gt;Customer satisfaction remains high throughout the implementation journey.&lt;/li&gt;
&lt;li&gt;Customer requirements are addressed proactively through effective collaboration with internal teams.&lt;/li&gt;
&lt;li&gt;Customers recognise Shireburn as a trusted partner in achieving their business objectives.&lt;/li&gt;
&lt;/ul&gt;

Maltese

Customer Success Representative

&lt;p&gt;At Shireburn, we help businesses work smarter through innovative HR, payroll, and business software solutions. For over 40 years, we&#039;ve partnered with organisations across multiple industries, providing technology that simplifies processes, improves efficiency, and supports business growth. As our Marketing Manager, you will play a key role in strengthening our brand, driving lead generation, supporting international growth, and positioning Shireburn as both a trusted software provider and an employer of choice.&lt;br&gt;&lt;br&gt;We are seeking a highly organized, professional, and friendly &lt;strong&gt;Front Office Admin&lt;/strong&gt; to manage our front desk and provide essential administrative support. This role is pivotal in creating a positive first impression for visitors and ensuring smooth daily office operations. The ideal candidate will be efficient, detail-oriented, and capable of multitasking in a fast-paced environment.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;&lt;strong&gt;Reception &amp;amp; Communication&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Greet and welcome visitors in a professional and courteous manner&lt;/li&gt;
&lt;li&gt;Answer, screen, and direct telephone calls and emails; provide basic information as required&lt;/li&gt;
&lt;li&gt;Maintain a clean, organised, and welcoming reception and training areas&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Administrative Support&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Carry out general clerical duties, including filing, photocopying, scanning, and data entry&lt;/li&gt;
&lt;li&gt;Organise meeting materials and coordinate room bookings&lt;/li&gt;
&lt;li&gt;Receive and distribute post, packages, and courier deliveries&lt;/li&gt;
&lt;li&gt;Undertake office errands as needed&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Finance &amp;amp; Documentation&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Prepare and issue contracts and sales invoices&lt;/li&gt;
&lt;li&gt;Assist with daily billing and update records in internal systems&lt;/li&gt;
&lt;li&gt;Record and post payments&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Support Functions&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Liaise with clients and suppliers on administrative matters&lt;/li&gt;
&lt;li&gt;Provide other administrative support as required&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Proven experience in a front office or administrative role&lt;/li&gt;
&lt;li&gt;Strong communication and interpersonal skills&lt;/li&gt;
&lt;li&gt;Proficient in Microsoft Office (Word, Excel, Outlook)&lt;/li&gt;
&lt;li&gt;Good organisational and multitasking abilities&lt;/li&gt;
&lt;li&gt;Ability to work independently and as part of a team&lt;/li&gt;
&lt;li&gt;Attention to detail and discretion with confidential information&lt;/li&gt;
&lt;li&gt;Excellent command of English, both verbal and written&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Preferred:&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Experience with invoicing, billing, or finance systems&lt;/li&gt;
&lt;li&gt;Proficient with CRM and/or Helpdesk systems&lt;/li&gt;
&lt;/ul&gt;

Front Office Admin

&lt;p&gt;At Shireburn, we help businesses work smarter through innovative HR, payroll, and business software solutions. For over 40 years, we&#039;ve partnered with organisations across multiple industries, providing technology that simplifies processes, improves efficiency, and supports business growth.&lt;br&gt;&lt;br&gt;We’re looking for a Back-End Engineer who is efficient, organized, and proactive, with strong attention to detail and a passion for creating exceptional user experiences. The ideal candidate learns quickly, adapts to change, and stays calm under pressure while bringing creativity and enthusiasm to their work. Integrity, clear communication, and openness to feedback are essential, along with a strong work ethic and commitment to high standards. If this sounds like you, we’d love to hear from you!&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h3&gt;About This Job&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Work closely with the front-end team to develop APIs and support application maintenance.&lt;/li&gt;
&lt;li&gt;Maintain high standards of code quality.&lt;/li&gt;
&lt;li&gt;Follow established coding guidelines and practices.&lt;/li&gt;
&lt;li&gt;Collaborate with the Product Owner to clarify technical requirements.&lt;/li&gt;
&lt;li&gt;Support team development by sharing knowledge, offering guidance, and assisting the Team Lead.&lt;/li&gt;
&lt;li&gt;Write and maintain unit tests to ensure code reliability.&lt;/li&gt;
&lt;li&gt;Maintain and improve existing features on an ongoing basis.&lt;/li&gt;
&lt;li&gt;Keep up with new technologies and industry trends.&lt;/li&gt;
&lt;li&gt;Raise team-related issues to the Team Lead when necessary.&lt;/li&gt;
&lt;li&gt;Help estimate the effort required for product backlog items.&lt;/li&gt;
&lt;li&gt;Work towards meeting KPIs and deadlines.&lt;/li&gt;
&lt;li&gt;Participate in code reviews and contribute to pull requests.&lt;/li&gt;
&lt;li&gt;Share best practices and encourage collaboration within the team.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3 years of proven experience building user-facing web applications. In addition to experience a Bachelor’s degree in Computer Science (or a related field) would be an advantage.&lt;/li&gt;
&lt;li&gt;Strong working knowledge of C#, .NET Framework, .NET Core, and SQL Server.&lt;/li&gt;
&lt;li&gt;Solid understanding of software architecture and its practical application.&lt;/li&gt;
&lt;li&gt;Solid understanding of the full web development process, from design to deployment.&lt;/li&gt;
&lt;li&gt;Strong team player with good problem-solving skills.&lt;/li&gt;
&lt;li&gt;Able to manage time effectively and stay focused under pressure.&lt;/li&gt;
&lt;li&gt;Able to estimate work effort and identify possible challenges that may affect delivery.&lt;/li&gt;
&lt;li&gt;Experience using Git or similar version control systems.&lt;/li&gt;
&lt;li&gt;Experience with Jira or similar project management tools.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Good to have&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience with .NET, HTML5, CSS3, Node.js, and Vue 3.&lt;/li&gt;
&lt;li&gt;Familiarity with UX principles.&lt;/li&gt;
&lt;li&gt;Familiarity with Microsoft Azure.&lt;/li&gt;
&lt;li&gt;Experience with Power BI or similar reporting tools.&lt;/li&gt;
&lt;li&gt;Knowledge of message queuing systems like Azure Service Bus.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Good&lt;/strong&gt; &lt;strong&gt;to have&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;BSc degree in Computer Science or relevant field&lt;/li&gt;
&lt;/ul&gt;

Software Developer (Back-End)

&lt;p&gt;At Shireburn, we help businesses work smarter through innovative HR, payroll, and business software solutions. For over 40 years, we have partnered with organisations across multiple industries, providing technology that simplifies processes, improves efficiency, and supports business growth.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;We&#039;re looking for a curious, analytical, and technology-minded Product Support Agent to help customers get the most from our software solutions. This is not a traditional customer support role. It&#039;s an opportunity to develop expertise in software support, troubleshooting, and problem solving while working closely with customers and experienced product specialists.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;As a Product Support Agent, you&#039;ll investigate reported issues, analyse system behaviour, understand how our software works behind the scenes, and help customers find effective solutions. If you enjoy technology, learning new systems, and understanding how things work, this could be the opportunity for you.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You&#039;ll Be Doing&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide remote support for Shireburn software solutions via phone, email, chat, and remote support tools.&lt;/li&gt;
&lt;li&gt;Act as the first point of contact for customer queries, incidents, and support requests.&lt;/li&gt;
&lt;li&gt;Investigate software-related issues by gathering information, analysing problems, and identifying possible causes.&lt;/li&gt;
&lt;li&gt;Create, manage, prioritise, and maintain accurate support tickets and customer records.&lt;/li&gt;
&lt;li&gt;Document findings, screenshots, error messages, and troubleshooting steps clearly and accurately.&lt;/li&gt;
&lt;li&gt;Replicate customer-reported issues and assist with troubleshooting and investigation activities.&lt;/li&gt;
&lt;li&gt;Escalate complex issues to senior support team members or other departments when required.&lt;/li&gt;
&lt;li&gt;Assist customers with software navigation, configuration, and general product usage.&lt;/li&gt;
&lt;li&gt;Contribute to the Support Helpdesk knowledge base and internal documentation.&lt;/li&gt;
&lt;li&gt;Analyse recurring issues and identify opportunities for continuous improvement.&lt;/li&gt;
&lt;li&gt;Work closely with Product, Development, and other internal teams to support customer issue resolution when required.&lt;/li&gt;
&lt;li&gt;Participate in scheduled on-call support rotations to ensure continued customer coverage.&lt;/li&gt;
&lt;li&gt;Build positive customer relationships by delivering a professional and customer-focused service.&lt;/li&gt;
&lt;li&gt;Perform other related duties as assigned.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What We&#039;re Looking For&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A genuine interest in technology, software, systems, gaming, IT, or problem solving.&lt;/li&gt;
&lt;li&gt;Strong analytical and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication skills in English.&lt;/li&gt;
&lt;li&gt;Strong customer-service skills combined with professionalism and attention to detail.&lt;/li&gt;
&lt;li&gt;Ability to investigate issues methodically and identify practical solutions.&lt;/li&gt;
&lt;li&gt;Ability to explain technical information clearly to users with different levels of technical knowledge.&lt;/li&gt;
&lt;li&gt;Excellent organisational skills and the ability to manage multiple priorities effectively.&lt;/li&gt;
&lt;li&gt;Willingness to learn new systems, software applications, and business processes.&lt;/li&gt;
&lt;li&gt;A proactive mindset and commitment to continuous learning and development.&lt;/li&gt;
&lt;li&gt;Proficiency in Microsoft Office and general computer applications.&lt;/li&gt;
&lt;li&gt;Experience in customer support, technical support, software support, IT support, telecommunications, gaming, or a similar customer-facing environment will be considered an asset.&lt;/li&gt;
&lt;li&gt;Experience using ticketing systems such as Zendesk, Freshdesk, Jira, Zoho Desk, or similar platforms will be considered an asset.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;You&#039;ll Thrive in This Role If You&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Enjoy troubleshooting and solving problems.&lt;/li&gt;
&lt;li&gt;Are naturally curious and enjoy understanding how systems work.&lt;/li&gt;
&lt;li&gt;Like investigating issues rather than simply providing answers.&lt;/li&gt;
&lt;li&gt;Enjoy helping customers whilst working through technical challenges.&lt;/li&gt;
&lt;li&gt;Have an interest in software, technology, IT, gaming, or systems.&lt;/li&gt;
&lt;li&gt;Enjoy learning new products and continuously developing your knowledge.&lt;/li&gt;
&lt;li&gt;Take ownership of issues and see them through to resolution.&lt;/li&gt;
&lt;li&gt;Thrive in a collaborative and fast paced environment.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What Success Look Like&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Delivering exceptional support and maintaining high levels of customer satisfaction.&lt;/li&gt;
&lt;li&gt;Developing strong knowledge of Shireburn products and solutions.&lt;/li&gt;
&lt;li&gt;Investigating and resolving customer issues efficiently and accurately.&lt;/li&gt;
&lt;li&gt;Maintaining high-quality documentation and support records.&lt;/li&gt;
&lt;li&gt;Demonstrating continuous improvement in technical knowledge and troubleshooting capability.&lt;/li&gt;
&lt;li&gt;Contributing to knowledge sharing and process improvements within the team.&lt;/li&gt;
&lt;li&gt;Building trusted relationships with customers and colleagues.&lt;/li&gt;
&lt;li&gt;Achieving performance targets and demonstrating readiness for increased responsibilities and career progression opportunities.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;What sets a great Product Support Agent apart is not just technical ability, but a genuine sense of care, accountability, and willingness to go above and beyond.&lt;/em&gt;&lt;/p&gt;

Product Support Agent

&lt;h3&gt;&lt;/h3&gt;
&lt;p&gt;At Shireburn, we help businesses work smarter through innovative HR, payroll, and business software solutions. For over 40 years, we&#039;ve partnered with organisations across multiple industries, providing technology that simplifies processes, improves efficiency, and supports business growth. We are looking for a talented Product Designer to join our team. In this role, you will be responsible for creating intuitive, consistent, and user-centric experiences across our core products, Indigo People and Indigo Business.&lt;/p&gt;
&lt;p&gt;You will sit at the intersection of business goals and user needs, working in closely with Product Owners, Developers, and QA Engineers. We are looking for a pragmatic designer who prioritises functional, best-practice design over complexity. A core part the teams mission is to champion design reusability, ensuring that our web and mobile platforms remain in perfect sync through a unified, scalable design system.&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;End-to-End Design: Conceptualise and deliver user flows, wireframes, high-fidelity prototypes, and final UI for both web and mobile platforms.&lt;/li&gt;
&lt;li&gt;Collaborative Strategy: Partner with Product Owners to clarify complex requirements, shape seamless user journeys, and validate concepts through client feedback and testing.&lt;/li&gt;
&lt;li&gt;Design System Evolution: Under the guidance of our Product Design Manager and Senior Product Designer you will contribute to and maintain a scalable design system, ensuring accessibility and consistency across all products.&lt;/li&gt;
&lt;li&gt;Developer Handover: Support our engineering teams by providing clear specifications and comprehensive design documentation to ensure pixel-perfect implementation.&lt;/li&gt;
&lt;li&gt;Standardised Design: Utilise established UI Patterns and industry best practices to create factual, high-utitility designs that reduce user friction and cognitive load.&lt;/li&gt;
&lt;li&gt;System Thinking: Contribute and maintain a library of reusable components to ensure a seamless, “single source of truth” experience across all Indigo Platforms.&lt;/li&gt;
&lt;li&gt;Simplification: Translate complex business requirements into clean, straightforward interfaces that solve problems without necessary decoration.&lt;/li&gt;
&lt;li&gt;Quality Advocacy: Take an active part in design critiques giving and receiving constructive feedback to help elevate the team&#039;s output and standards.&lt;/li&gt;
&lt;li&gt;Visual &amp;amp; Interaction Expertise: A strong eye for layout, typography, and colour, paired with a deep understanding of how users interact with digital products.&lt;/li&gt;
&lt;li&gt;Technical Proficiency: Advanced skills in Figma for both UI design and interactive prototyping.&lt;/li&gt;
&lt;li&gt;User-Centric Mindset: A solid grasp of usability, web accessibility standards (WCAG), and responsive design principles.&lt;/li&gt;
&lt;li&gt;Pragmatic Problem Solver: The ability to balance ambitious user needs with technical feasibility and commercial requirements.&lt;/li&gt;
&lt;li&gt;Communication: Highly collaborative with the ability to articulate design decisions clearly to stakeholders across different disciplines.&lt;/li&gt;
&lt;li&gt;Experience: Previous experience in a B2B or SaaS environment is highly desirable.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ Years in Product Design: Proven experience shipping digital products, ideally in B2B and SaaS environments.&lt;/li&gt;
&lt;li&gt;UX Mastery &amp;amp; Logic: A deep understanding of UX principles and the ability to map out complex end-to-end flows. You don&#039;t just design screens; you design logic.&lt;/li&gt;
&lt;li&gt;Problem Solving: The ability to take a &quot;messy&quot; business problem and provide a structured, clear design solution.&lt;/li&gt;
&lt;li&gt;Design for Scale: Experience designing responsive systems that work seamlessly across web and mobile platforms.&lt;/li&gt;
&lt;li&gt;Prototyping: Proficiency in creating interactive prototypes (Figma) to test ideas and communicate motion and functionality to developers.&lt;/li&gt;
&lt;li&gt;Communication &amp;amp; Ownership: You can articulate the why behind your pixels. You should be comfortable defending design decisions to stakeholders while remaining open to constructive feedback.&lt;/li&gt;
&lt;li&gt;Self-Starter Mentality: The ability to take a project from a brief to a final hand-off with minimal hand-holding.&lt;/li&gt;
&lt;li&gt;Strong Portfolio: Showcasing SaaS and B2B work, specifically highlighting your design thinking methods, technical documentation, and how you organise your design files.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;

Product Designer (UX/UI)

Travel allowance

&lt;p&gt;At Shireburn, we help businesses work smarter through innovative HR, payroll, and business software solutions. For over 40 years, we have partnered with organisations across multiple industries, providing technology that simplifies processes, improves efficiency, and supports business growth.&lt;/p&gt;
&lt;p&gt;We&#039;re looking for an ambitious, commercially minded &lt;strong&gt;Business Development Executive&lt;/strong&gt; to drive growth, build strong client partnerships, and showcase the value of our industry leading solutions. If you enjoy consultative selling, understanding business challenges, and creating meaningful client relationships, this could be the opportunity for you.&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you&#039;ll be doing&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Identifying and pursuing new business opportunities across target markets.&lt;/li&gt;
&lt;li&gt;Building and maintaining strong relationships with prospects and clients.&lt;/li&gt;
&lt;li&gt;Delivering engaging product demonstrations and presentations.&lt;/li&gt;
&lt;li&gt;Understanding client needs and recommending suitable software solutions.&lt;/li&gt;
&lt;li&gt;Preparing proposals, quotations, and tender submissions.&lt;/li&gt;
&lt;li&gt;Managing the sales pipeline through structured prospecting and follow up activities.&lt;/li&gt;
&lt;li&gt;Collaborating with internal teams to deliver an excellent customer experience.&lt;/li&gt;
&lt;li&gt;Negotiating and closing agreements that contribute to business growth.&lt;/li&gt;
&lt;li&gt;Monitoring market trends, competitor activity, and industry developments.&lt;/li&gt;
&lt;li&gt;Sharing customer feedback and market insights to support product development and continuous improvement.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What we&#039;re looking for&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A minimum of 5 years&#039; experience in a B2B sales or business development role.&lt;/li&gt;
&lt;li&gt;A proven track record of achieving sales targets and developing new business opportunities.&lt;/li&gt;
&lt;li&gt;Strong relationship building, communication, and presentation skills.&lt;/li&gt;
&lt;li&gt;Excellent negotiation, problem solving, and commercial awareness.&lt;/li&gt;
&lt;li&gt;The ability to understand business needs and provide consultative solutions.&lt;/li&gt;
&lt;li&gt;Experience selling software or technology solutions will be considered an asset.&lt;/li&gt;
&lt;li&gt;Familiarity with payroll, HR, accounting, or business management systems will be considered an asset.&lt;/li&gt;
&lt;li&gt;Comfortable using CRM systems and Microsoft Office applications.&lt;/li&gt;
&lt;li&gt;A valid driving licence.&lt;/li&gt;
&lt;li&gt;Fluency in English and Maltese languages is required.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;You&#039;ll thrive in this role if you&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Enjoy building relationships and developing new business opportunities.&lt;/li&gt;
&lt;li&gt;Are motivated by achieving targets and delivering results.&lt;/li&gt;
&lt;li&gt;Have a proactive and solution focused mindset.&lt;/li&gt;
&lt;li&gt;Enjoy meeting people and understanding their business challenges.&lt;/li&gt;
&lt;li&gt;Thrive in a fast paced and dynamic environment.&lt;/li&gt;
&lt;li&gt;Are confident presenting solutions to decision makers and stakeholders.&lt;/li&gt;
&lt;li&gt;Take ownership of your work and continuously look for opportunities to improve.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What success looks like&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Consistently generating and converting qualified sales opportunities.&lt;/li&gt;
&lt;li&gt;Building a strong pipeline of prospective clients.&lt;/li&gt;
&lt;li&gt;Developing long term partnerships with customers and stakeholders.&lt;/li&gt;
&lt;li&gt;Achieving individual and team sales objectives.&lt;/li&gt;
&lt;li&gt;Contributing to revenue growth and market expansion.&lt;/li&gt;
&lt;li&gt;Delivering an outstanding customer experience throughout the sales journey.&lt;/li&gt;
&lt;li&gt;Becoming a trusted advisor to prospects and clients.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Why join shireburn?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Join a trusted industry leader where your ideas and expertise can make a real impact. At Shireburn, you&#039;ll work with innovative software solutions, collaborate with talented professionals, and play an important role in helping businesses transform the way they work. You&#039;ll enjoy the stability of an established company while benefiting from opportunities to learn, grow, and contribute to our continued success.&lt;/p&gt;

B2B Business Development Executive

&lt;h3&gt;&lt;/h3&gt;
&lt;p&gt;Are you ready to make an impact at a dynamic and innovative software company? We are seeking talented individuals across all departments to join our team and help us shape the future of technology. Whether you’re an experienced professional or just starting your career, we believe that your unique skills and perspective can contribute to our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Who We Are Looking For:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Passionate Problem Solvers:&lt;/strong&gt; We seek individuals who thrive on tackling complex challenges with creative and effective solutions. If you have a knack for thinking outside the box and enjoy working on cutting-edge projects, you’ll fit right in.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Team Players:&lt;/strong&gt; Our collaborative environment values open communication and teamwork. The ideal candidate enjoys working with others, sharing ideas, and contributing to a supportive and inclusive culture.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Innovative Thinkers:&lt;/strong&gt; We are at the forefront of technological advancements and need forward-thinkers who are eager to push boundaries. If you are excited about exploring new technologies and methodologies, we want to hear from you.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Customer-Focused:&lt;/strong&gt; Understanding and meeting our customers&#039; needs is at the heart of everything we do. If you have a customer-first mindset and are dedicated to delivering exceptional service and solutions, you’ll be a great addition to our team.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Lifelong Learners:&lt;/strong&gt; The tech industry is constantly evolving, and so are we. We value individuals who are committed to continuous learning and professional development. If you’re always looking to improve your skills and knowledge, you’ll thrive here.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Adaptable and Resilient:&lt;/strong&gt; In a fast-paced environment, flexibility and resilience are key. We need team members who can adapt to changing priorities and handle setbacks with a positive attitude.&lt;/p&gt;
&lt;h3&gt;&lt;/h3&gt;
&lt;h3&gt;&lt;strong&gt;Why Join Us:&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Innovative Projects:&lt;/strong&gt; Work on exciting and impactful projects that push the boundaries of technology.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Career Growth:&lt;/strong&gt; Opportunities for professional development and career advancement.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Inclusive Culture:&lt;/strong&gt; A diverse and supportive environment where everyone’s voice is heard.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Cutting-Edge Tools:&lt;/strong&gt; Access to the latest tools and technologies to help you excel in your role.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Work-Life Balance:&lt;/strong&gt; Flexible working arrangements to support your personal and professional life.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Comprehensive Benefits:&lt;/strong&gt; Competitive salary, health insurance, employee discounts, and more.&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;/h3&gt;
&lt;h3&gt;&lt;strong&gt;Departments with Open Positions:&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Software Development:&lt;/strong&gt; If you have experience in software engineering, devops or quality assurance, we have roles that need your expertise.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Product Management:&lt;/strong&gt; Shape the future of our products by driving vision, strategy, and execution.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Sales and Marketing:&lt;/strong&gt; Help us grow our market presence and reach new customers with your sales acumen and marketing creativity.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Customer Support and Implementation:&lt;/strong&gt; Provide exceptional service and support to our valued customers.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;HR:&lt;/strong&gt; Support our team with your organizational skills and human resources expertise.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Finance and Administration:&lt;/strong&gt; Manage and optimise our financial operations.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;IT, Operations and Compliance:&lt;/strong&gt; Ensure our processes are efficient, scalable, and effective. If you have a background in IT, operations management, or process improvement, we have exciting opportunities for you. If you have experience in compliance, risk management, or ISO certifications we need your expertise to uphold our high standards.&lt;/li&gt;
&lt;/ul&gt;

Open Position

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Inspiring happy and efficient workplaces

Join our team in its pursuit to create happy and efficient workplaces.

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Join us.

We are proud of our work environment.

Why work with us?

We are serious about your well-being.

Grow your skillset with our training and development programmes.

Learning and development

It's not all about work, we organise various events and activities throughout the year.

Social events

Free use of the airport car park at any time.

Free parking at the airport

Enjoy reductions at a variety of shops, restaurants, and wellness centres.

All Job Openings at Shireburn Software Ltd